Simply put, a pre-order is an order you can make for a new item before it is in stock and available for delivery.
Am I guaranteed to get an item in the promised shipping period or availability date?
No, when an item opens for pre-order, we don't always have the full details on availability. Generally speaking, the estimated arrival date is accurate. However, it’s not uncommon for manufacturers to miss dates of delivery. You can always check the product item page for the most up to date information on availability.
Can I modify a pre-order?
Absolutely! We have a no-hassle policy toward any modification of size / product. If at any time prior to your items shipping you wish to change your order simply email us at firstname.lastname@example.org or call our Customer Service at (+39) 075 69 14 98.
What if I order multiple items, can I combine in stock and pre-order items?
Yes of course you can combine in stock and pre-order items. We will charge you for the in stock items and hold them until the pre-order items arrive. Note, if you wish for your in stock items to ship immediately then place a separate order for in stock items only.
How long will it take to ship out my pre-order once an item is received?
We begin filling pre-orders the day we receive the items. We process and ship orders 5 days a week so in most instances you can expect to receive your shipping notification in one or two business day.
I still need help!
Simply email us at email@example.com or call our Customer Service at (+39) 075 69 14 98, and we will do our best to solve it to your satisfaction.