If for any reason you are not satisfied with your order, you have 14 days from the delivery to exchange and 5 days to return it. If these days have passed, unfortunately we cannot offer you a refund, but just an exchange during the next 21 days.
Please note that if you have had a free shipping, in case of return and then refund we will keep the costs for shipping (according to the country).
We will gladly accept returns of items that are in new condition, with original tags attached. Return items must not be washed, worn or altered. It must also be in the original packaging. The item will be exchanged or money will be refunded after examination of the pack and products(s) returned, which can take up to 30 days.
Additional non-returnable items:
Gift cards, Books, Grooming products
If you wish to return or exchange your item please use our RETURNS MANAGER
There are certan situations where only partial refunds are garanted:
- the item is not in its original condition; damaged or missing parts for reasons not due to our error.
- the item that is returned more than 5 days after its delivery
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
IN CASE OF ANY PROBLEM FEEL FREE TO CONTACT US AT : firstname.lastname@example.org