Extended Returns Policy.
Any orders placed from 01 December 2018 to 18 December 2018 can be returned until 20 January 2019. Returns will be processed in 15 business days.
If for any reason you are not satisfied with your order, you have 14 days from the delivery to return it.
To submit your return request there must be the following requirements:
- items must be in new conditions, not be washed, worn or altered;
- items must be in the original packaging, with original tags attached;
- returned products must be sent in one shipment.
If you wish to return or exchange your item please use our RETURNS MANAGER
Once completed you can proceed to ship back to our address:
Via Del Rame 32,
06134 PG Perugia (Ponte Felcino)
When you return or exchange any products, you must cover the shipping charges.
In case you received a faulty product, please make sure to contact our Customer service within 3 days. After 3 days it will no longer be possible to claim a free pick-up from our part.
We also do offer a pre-paid pick-up service upon Paypal payment at our address email@example.com. For further details please contact our Customer Service.
Refunds will be issued on the payment method chosen for the purchase within 30 business days.
IMPORTANT: a Gift Card will be issued and after 15 business days it will turn into monetary refund.
Additional non-refundable items:
Gift cards, Books, Grooming products
There are certain situations where only partial refunds are guaranteed:
- the item is not in its original condition; damaged or missing parts for reasons not due to our error.
- the item that is returned more than 14 days after its delivery
- in case of free shipping and return of the full order, we will deduct 5/10 Eur from your Gift Card or refund
IN CASE OF ANY PROBLEM FEEL FREE TO CONTACT US AT : firstname.lastname@example.org or via phone (+39) 075 928 01 08.