Not happy with your order? NO PROBLEM!
Please use this feature to submit your request of return, you just need your ORDER NUMBER and the email address used to place the order.
Order number may be found on your confirmation email. It starts with an hashtag and it is made up of six numbers.
If you are not able to access this section, please double check your email address, it has to be the same used to place the order.
Select one option choosing between:
• SIZE REPLACEMENT - Please specify which size you need in exchange. Please note that in case of exhausted size a Gift Card will be generated;
• GIFT CARD - Store credit code sent via email that allows you to purchase any item on our website. It has no expiration so it can be used at any time.
• REFUND - A gift card will be generated automatically upon submitting a refund request. In case you don't use it, it will be converted into refund on the payment method chosen for the purchase after 15 business days.
For further information about returns and refunds, please check our RETURN POLICY or our FAQs or contact our Customer Care at firstname.lastname@example.org or by phone (+39) 075 928 01 08 or LIVE CHAT.