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RETURNS MANAGER

If you are interested to return and replace the items you just purchased, this is the section where you can submit your request.

• You will have to write down your order number and email address in the tabs below

• You can find your order number on your confirmation email. It starts with a number sign # and it is made up of five numbers.

• If you are not able to access this section, please double check your email address, it has to be the one you used when you placed your order.


For damaged items, please attach pictures of the problem to the form below

For further questions on your return, please check our FAQ.

Keep in mind that returns must not exceed 14 business days from the parcel’s arrival date. Items must be unused and sent back in their original wrapping. Since you submitted your return form online, you do not need to place anything in your package. Return fees are on the client, unless it is a defected item.