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RETURNS MANAGER

If you are interested to return and replace the items purchased, this is the section where you can submit your request.

 

• You will have to write down your order number and email address in the tabs below

• You can find your order number on your confirmation email. It starts with a number sign # and it is made up of five numbers.

• If you are not able to access this section, please double check your email address, it has to be the one you used when you placed your order.

 

Three options available:
Replacement - specifying in the notes which size you want to change it with. Please note that in case of exhausted size a Gift Card will be generated;

Gift Card - allows you to keep your money online so you can use it as an online credit to purchase something else on our website;

Refund - a gift card will be generated automatically. In case you don't want to use it, it will be converted into refund after 15 business days

 

For further questions on your return, please check our FAQ.

Keep in mind that returns must not exceed 14 business days from the parcel’s arrival date. Items must be unused and sent back in their original wrapping. Since you submitted your return form online, you do not need to place anything in your package. Return fees are on the client, unless it is a defected item.