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Christmas Delivery is guaranteed on orders made within Dec. 18th included!

FREQUENTLY ASKED QUESTIONS

HOW CAN I PAY FOR MY ORDER ?
We accept Visa, MasterCard, American Express, PayPal, Discover, Postepay, Aura.


WHAT TO DO IF I DO NOT HAVE A CREDIT/DEBIT CARD OR PAYPAL ACCOUNT ?
It is not a problem, you can always make a bank transfer and place you order. Just write us at support@nohowstyle.com.


CAN I PAY ON DELIVERY ?
Cash on delivery available only in Italy. Please send mail at support@nohowstyle.comfor that.

 

WHY HAS MY PAYMENT FAILED ?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card.

If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Care at support@nohowstyle.com.
We noted that the most of the payments are failed from Greece - unfortunatelly it happens because of the political crisis. In this case you can make a bank transfer and place the order. Just write us at support@nohowstyle.com

 

CAN I CANCEL MY ORDER ?
Yes, most of our orders can be canceled within 2 hours for a full refund.


CAN I AMEND MY ORDER ?
Absolutely! We have a no-hassle policy toward modifications. If at any time prior to your items shipping you wish to change your order or add any other product simply email us at support@nohowstyle.com and will update the system with your request.


I FORGOT MY ORDER NUMBER. WHAT SHOULD I DO ?
You can find your order number on your confirmation email. It starts with a number sign # and it is made up of five numbers.
If you are not able to find it please contact by mail at support@nohowstyle.com or by telephone number (+39) 075 928 01 08 our Customer Service. All we need is the email address you used to place the order.


WHAT IS A GIFT CARD ?
Basically it is a store credit that you can redeem once at checkout. The Gift Card allows you to keep your money online so you can use it as an online credit to purchase something on our website. If you’re spending more than the value of your Gift Card, you’ll need to pay the extra using a credit or debit card in the usual way.
You need to enter the code exactly as it was given to you, without any spaces.
The Gift Card does not expire, therefore you have all the time to spend the whole amount of your gift voucher.

 

HOW CAN I USE A PROMO CODE ?
You can redeem a promo code once at check out. There’s a specific area where you can apply it.
“Gift Card” and “Promo Code” can be combined and used in one single transaction. On the other hand, two or more promo codes cannot be used together.


DO YOU SHIP WORLDWIDE ?
Yes, we deliver in almost all parts of the world, islands included. Please note that the delivery to remote zones can take more time than it was estimated. For further information check our “Delivery time and costs” section.



IS THERE THE OPTION TO PAY CASH AT DELIVERY ?
No, that option is only available for orders which are meant to be shipped to Italy.

 

WHERE CAN I TRACK THE ORDER ?
For national deliveries we partner with Bartolini courier: if the status shows “no results found” it means that your order hasn’t been sent yet and isn’t trackable for the moment. As soon as the parcel leaves our warehouse you’ll be able to follow it. (http://as777.brt.it/vas/sped_numspe_par.htm)

For international deliveries we partner with DHL courier: if the status shows “Not found” or “Shipment not yet picked up” it means that your order hasn’t been sent yet and isn’t trackable at the moment. As soon as the parcel leaves our warehouse you’ll be able to follow it. The orders can be tracked here:(http://www.dhl.it/it/express/ricerca.shtml).

Orders to Russia are shipped via EMS Standard Post and can be tracked here: http://www.russianpost.ru/tracking20/english.htm

Your tracking number will be able to give you exact information about the status of your order.

 

CAN I HAVE MY PARCEL REDIRECTED TO A DIFFERENT ADDRESS ? 
The modification is NOT possible FOR NATIONAL DELIVERIES. Our courier Bartolini is really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

The modification is possible FOR INTERNATIONAL DELIVERIES. If you want to change the previously provided shipping address you can submit the DHL online “on demand delivery” application (https://delivery.dhl.com/prg/jsp/index.xhtml?ctrycode=IT) that will allow you to redirect your parcel and even postpone the shipment. Alternatively, just get in touch with our customer service team.

HOW DO I RETURN SOMETHING TO YOU ?
You can return any item to us within 14 days of receiving your original order. You can return your parcel using any postal service. As the parcel remains your responsibility until it arrives to us, remember to ask for proof of postage, so that if your parcel goes missing in the mail, you’ll have proof you’ve sent it. All we ask is that you make sure we know the order number your return relates to and your details. For further information check our “return policy” section.


I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO ?
If you received a faulty/wrong item, we apologize for the inconvenience.
Please contact our customer service as soon as possible at support@nohowstyle.com while providing: the order number, the name of the item and a brief description. Please also attach some photograph of the faulty/wrong item in order to verify.


HAVE YOU RECEIVED THE ITEMS THAT I RETURNED ?
It depends on the shipping method used. It may take up to 15 working days (weekends and holidays excluded) for the parcel to reach our warehouse. In your shipping receipt you will find the tracking number that you can use to track the status of your parcel and know in real time when it arrives here. Once the package is delivered to our warehouse, it will take us about 5 working days to process it.


WHAT IS A PRE-ORDER ?
The pre-order is an order you can make for a new item or limited edition item before it is in stock and available for delivery.
Once you run checkout it is important to control weather the product is in pre-order or not.


WHEN AND WHY DOES A DELAY OCCUR ?
The items belonging to our collection are absolutely exclusive. For this reason, the manufacturing process requires several production and quality check steps. Even though the production sequence is linear, some errors may occur.
In the unlikely event of a delay, our Customer Service Team will get in touch with you as soon as possible.


DO YOU HAVE ANY PHYSICAL SHOP IN ITALY OR ABROAD ?
We do not have any physical shop. Our products are available exclusively online.