All orders will be processed starting from the 24 business hours after receiving the confirmation email and prepared within 3 business days. The delivery times shown below just take into account the time lapse between the pick up of the courier and the final delivery. Pre-orders, declined orders and pending orders are excluded from the delivery times shown.

As soon as the order is dispatched, customers receive an email with the tracking number and a direct link to monitor the shipment status.

Upon delivery

Upon delivery of every order, customers are asked to inspect the box carefully BEFORE signing for the delivery. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact our customer care team at support@nohowstyle.com.

Any claims regarding damages, missing merchandise, and/or delivery to the wrong address, must be forwarded to support@nohowstyle.com within 3 days from the order's delivery date, otherwise, the claim cannot be accepted.

If the package is not successfully delivered to the customer's address due to a lack of cooperation from the customer (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) the package may risk being sent back to Italy at the customer's expense including any import fees that may be imposed upon re-entering Italy. These fees will be deducted from the refund.

Please note, couriers do not provide service (deliveries and pick-ups) on the following Italian bank holidays:

• January 1st
• January 6th
• Easter and Easter Monday
• April 25th
• May 1st
• June 2nd
• August 15th
• October 4th
• November 1st
• December 8th
• December 25th
• December 26th

Import taxes and customs fees

For specific areas and Extra EU Countries, shipments may suffer delays due to customs blocks in import or export. The delivery time shown doesn't take customs blocks into account. NOHOW is not responsible in any case for customs duty blocks as every country has its own regulations regarding import/export commerce. Duty taxes are applied from the single country Customs Office, for this reason, we are not able to provide or foresee the relative amounts. Please contact Customs Office in your country for further information.

The payment of these import taxes is sole responsibility of the customer who has to provide the payment of the amount upon delivery. If the customer is not willing to pay these fees, the shipment cannot be delivered and it will be returned to the sender charging the return shipping costs to the customer. NOHOW won't be able to refund any amounts regarding Customs duties or import taxes. All duty fees, taxes and VAT or any other cost related to customs clearance are at Customer's charge. Before placing the order, please contact Customs Authorities to understand which costs might be implied. All orders with extra EU destinations will be shipped with a detailed invoice reporting the real value of the goods in Euro.

Important notice for UK based customers

From January 1st, 2022, customs controls organized in stages for entry into the United Kingdom ended and were replaced by a full border control regime which must be fulfilled for the movement of goods to and from Great Britain. Please note that there are different rules for Northern Ireland.

In particular, all importations of goods having a declared value greater than £135.00 are subject to the imposition of import duties (taxes and VAT or any other cost related to customs clearance). Customers are responsible for paying these fees. NOHOW is in no way responsible for the imposition of Customs duties, not linked to any shipping costs paid and applied directly by the British government following Brexit.

Refunds for customs duties and import taxes and VAT or any other cost related to customs clearance cannot be provided under any circumstance. In case of refusal of the package upon delivery, the shipment will be returned to the sender with costs charged to the customer who will receive a refund possibly reduced by the unpaid amount due for import taxes. For more details, please visit gov.uk/brexit-guidance.